Forum Discussion

LDS001's avatar
LDS001
Reel Rookie
5 years ago

Streaming Stick + intermittent volume restriction /mute issues

I have had my Streaming Stick + remote for about a year and it has been working fine.  About 6 weeks ago…all functions stopped working….I reset the stick and all was well.  

Now the last three weeks the volume button gets stuck and will only go up or down one volume step.  EX:  if the volume is set to “8” and I want to have more or less volume….it will only go to “9” or “7”.   Also, if I turn the mute button on….I cant get the volume back.  It doesn’t matter what number the volume is on…..intermittently it only goes up or down one number.

Turning the TV off fixes the problem……but it always comes back.  Maybe and hour….maybe 5 hours…..etc…but it is multiple times every day.

I have spoken with numerous ROKU techs…we have reset the device…..made sure the software is up to date…..resetting has been done numerous time.  Of course it works temporarily as the TV had been off.

I just ordered an extender.  After that I was told if the extender did not fix it….I should order a new remote.

I find it curious that it had been working perfectly for a long time and then…this.

Anyone have this issue

remotes

4 Replies

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  • boiler70's avatar
    boiler70
    Reel Rookie
    2 years ago

    Yes...  very similar issue....  Volume up and down as well as mute do not function at all from time to time....  Need to wait several minutes, then all works again....  Not a TV problem, as the brand TV remote volume/mute works fine when Roku remote volume control fails.

    • boiler70's avatar
      boiler70
      Reel Rookie
      2 years ago

      Yes...  very similar issue....  Volume up and down as well as mute do not function at all from time to time....  Need to wait several minutes, then all works again....  Not a TV problem, as the TV remote volume/mute works fine when Roku remote volume control fails.

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi, boiler70,

        Thanks for posting to the Roku Community!

        We're more than happy to assist you with your remote. Please try these steps:

        1. Navigate to Settings.
        2. Select Remotes & Devices.
        3. Select Remotes followed by your remote.
        4. Select Set up the remote for TV control.

        After doing so, please try to restart the system by pressing the Home button on your remote, then go to Settings, System, Power, and System Restart. You can also check out this link here for why your Roku remote is not controlling the power and volume on the TV.

        Warm regards,

        Eunice