Forum Discussion

Nursekrisa's avatar
Nursekrisa
Reel Rookie
2 months ago

Streaming screens are black with sound but menu shows up perfectly fine

This started two ago.the screen just went black.  I canhest the programs and read the captions but there is no sound. I’d think it was my TV except the Roku menu comes on as normal - i’ve tried Roku channels and different streaming services but they are all are black screens. If I want to watch something it has to be the Roku screensaver!

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 months ago

    Hi, Nursekrisa 

    Thanks for reaching out.

    I understand the issue you've encountered with your Roku TV, which appears to show a black screen when streaming on apps, and I'm here to help.

    Let's try the steps below:

    System restart

    To perform a system restart on a Roku device, navigate to Settings > System > Power > System Restart

    For more troubleshooting guides, visit this support article on How to solve issues when streaming.

    Hope this helps.

    Thanks,

    Roku Community Team