Not sure if this is the right board to choose, but I'll try. Roku 4K streaming stick hasn't worked for months. I've tried everything -- reboot router, reboot roku stick, new batteries in remote, soft reset, hard reset. If I unplug the device for a few seconds, when I replug it with the TV HDMI on, I get the bouncing Roku for about 30 seconds. Then the screen goes black. Every solution I've seen requires me to be able to get to the settings. I can't get that far. Hitting home button does nothing, hitting Netflix does nothing, etc. The remote DOES work. Maybe my

AvsGunnar Thanks for all the advice. I got a Roku Express for $20 on Amazon and set up last night. It was a breeze. I tried using the better remote from my Roku stick (the one with voice control) and it will power the TV off and on, and the volume button on the sides works, but nothing else works. However, the new "simple" remote works fine for what it does. So, between the two of them everything works, but I don't know how to get the remote with more features to work more than it does. Thanks again for your help. I tried it all, but it was clear that the device had a problem.

Babsruth Try using a power adapter at the wall if you are currently using the TV's USB port for power. (any 5 volt, 1 amp cell phone charging adapter should work). If you are already using a power adapter at the wall, try another one.

I'm guessing that they're doing Geoblocking right now. If you're using a VPN to change your location, they're probably blacking you out. Let me guess. You can see the guide, the guide numbers. You can see the still shots, but you don't get live TV. If that's the case, you've joined many of us on here. They won't admit to Geoblocking but it's getting pretty obvious. Myself, I have 4 Roku devices, 2 TV's and 2 sticks and all of them have the same issue. They'll put you through a bunch of tests but you'll not get a result. They just do it to play the game with you. Poor customer service.

Thank you, but I have been plugging into the wall the whole time, so that is not the issue.

Sorry, that's not the issue. I'm not using a VPN and I'm not seeing numbers. Black screen.

Streaming hasn't worked for months - tried everything

15 Replies

AvsGunnar
Community Streaming Expert
2 years ago
Babsruth
Try using a power adapter at the wall if you are currently using the TV's USB port for power. (any 5 volt, 1 amp cell phone charging adapter should work). If you are already using a power adapter at the wall, try another one.
- Babsruth
  Channel Surfer
  2 years ago
  Thank you, but I have been plugging into the wall the whole time, so that is not the issue.
PrinceLH
Streaming Star
2 years ago
I'm guessing that they're doing Geoblocking right now. If you're using a VPN to change your location, they're probably blacking you out. Let me guess. You can see the guide, the guide numbers. You can see the still shots, but you don't get live TV. If that's the case, you've joined many of us on here. They won't admit to Geoblocking but it's getting pretty obvious. Myself, I have 4 Roku devices, 2 TV's and 2 sticks and all of them have the same issue. They'll put you through a bunch of tests but you'll not get a result. They just do it to play the game with you. Poor customer service.
- Babsruth
  Channel Surfer
  2 years ago
  Sorry, that's not the issue. I'm not using a VPN and I'm not seeing numbers. Black screen.
  - AvsGunnar
    Community Streaming Expert
    2 years ago
    Babsruth
    If swapping out the power adapter with another one (to rule out a bad power supply) has already been tried, you may just have a bad/defective device.
    If under a year, should qualify for warranty replacement.
    https://support.roku.com/article/208757058

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Streaming hasn't worked for months - tried everything

15 Replies

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