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starranger62's avatar
starranger62
Channel Surfer
3 years ago
Solved

Streaming Channels don't work on my Roku TV

Turned on my Roku TV to watch NetFlix. Got a blank screen. Went to YouTube and screen still blank. Same with Pluto, Amazon Prime and Vudu. Went to Roku Channel to watch Live TV. Live channels work fine. First time this had ever happened. Turned TV off, then on, still the same. Owned my Roku TV, "TCL" brand, S-Series for several years. Contacted Roku Support. Help!

  • starranger62's avatar
    starranger62
    3 years ago

    Fixed problem by doing a "Software Update". Go to Settings, them scroll to "Software Update" All streaming channels back to normal.

14 Replies

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  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello starranger62

    Thanks for posting here in the Community.

    We recommend restarting your Roku TV, Go to Settings > System > Power > System restart > Restart and unplug your TV for 10-15 minutes then plug it back in to resolve the issue. If the issue still persists, we would recommend you contact the TV manufacturer for the issue. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

    For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV



    Regards,
    Karla

    • Mbed0119's avatar
      Mbed0119
      Reel Rookie
      3 years ago

      Hello, my Roku isn’t allowing me to stream Prime Video, it allows me to select a movie/show, then gives an error message “Something went wrong. Please try again later. For more help go to, amazon.com/videohelp. 

      I’ve uninstalled, then reinstalled the Prime App! I unplugged my Roku. I’ve also, restarted and updated my Roku. Nothing is working. I can stream Prime on my Computer and Phone, so the Prime App isn’t the issue. Can someone please assist. This is the 2nd night in a row, that it isn’t working. 

      Thanks in advance!

      • aledbetter_4's avatar
        aledbetter_4
        Newbie
        3 years ago

        This is exactly my issue. I have done a restart, system factory reset, uninstalled amazon prime and installed it back. unplugged the tv, everything. It was working a couple of weeks ago. I can click on the amazon video app and it brings it up and opens it but when I click on something to watch it turns and turns then says something went wrong, error message. It has to be something with Roku. My Netflix works fine and my amazon prime video works fine on my phone. Someone needs to help!!!! this is very frustrating. 

    • starranger62's avatar
      starranger62
      Channel Surfer
      3 years ago

      Hi Karla;

      Fixed problem by doing a "Software Update" instead.

    • StevenCee's avatar
      StevenCee
      Roku Guru
      3 years ago

      RokuKarla  Your instructions say to do a System restart, then unplug it for 15/20 minutes? Won't turning it off, and unplugging it be considered a restart? Or do we do the restart, then turn it off again, and unplug it?

  • starranger62's avatar
    starranger62
    Channel Surfer
    3 years ago

    Fixed problem by doing a "Software Update". Go to Settings, them scroll to "Software Update" All streaming channels back to normal.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Rileymum,

        A warm welcome here in the Roku Community!
        We'd like to take a closer look into this issue that you're having with your Roku TV. Are you getting any error messages or codes? What do you see on your screen when you’re trying to play content?

        We look forward to hearing from you soon.

        Thanks,

        John

  • Mbed0119's avatar
    Mbed0119
    Reel Rookie
    3 years ago

    Same here. My issue hasn’t been resolved. Very frustrating.