Forum Discussion

barrettg53's avatar
barrettg53
Channel Surfer
3 years ago

Stream bar stuck in purple recovery mode

Came home to find both my roku stream bar devices stuck in recovery mode.  Was able to factory reset one of them however the second device is currently stuck at the purple recovery screen, it will n...
TV & Player Setup
barrettg53's avatar
barrettg53
Channel Surfer
2 years ago

Never heard from support in any way/ chat-email-or phone. So after the warranty we are basically sh** outta luck . 

thank you roku

barrettg53's avatar
barrettg53
Channel Surfer
2 years ago

1) SN: YL001T547943, MODEL: 9102R, Software Version : 11.5.0 Build: 4235-95

2) SN: YL00H1281921, MODEL: 9102R, Software Version : 11.5.0 Build: 4235-95

 
 
  • Manthatsmyuser's avatar
    Manthatsmyuser
    Newbie
    2 years ago

    I have the same problem. After spend all afternoon with support there is no way to repair. So buying a new one is the best option.

    i cannot believe it