Forum Discussion

ls123's avatar
ls123
Channel Surfer
5 months ago
Solved

Stopped connecting to TV - states P/W is wrong

Broadband works for laptop.

Shows excellent when I try to connect, but code says the password is wrong - it isn't.

Done repeated resetting, unplugging everything - nothing works.

It worked for months, and I haven't changed anything.

 

 

tv & player wifi
  • ls123's avatar
    ls123
    4 months ago

    I just use a laptop which works fine, just as the TV did for months.

     

    Just found a different password, instead of the admin p/w I use to connect my laptop (and previously the TV) - and it now works!

     

    No idea what stopped it working, or why it needed a different password.

16 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    4 months ago

    Are you using special characters in the password?  Some devices don't like certain characters in the password.  

    Also, try having the TV forget the network.

    • ls123's avatar
      ls123
      Channel Surfer
      4 months ago

      Thanks for your reply. No, just letters and numbers.

      Please can you explain 'forget the network'?

      It searches for them.

       

      • JWS9518's avatar
        JWS9518
        Roku Guru
        4 months ago

        Forgetting the network is a setting usually in the network settings of the TV that erases the old settings that it had before so you can set it up again.  Sometimes the old settings cause issues for some reason or another.

        How old is the TV?

        Depending on the age of the TV/device, it may struggle to connect to a mixed wireless network and/or new security protocols.  If you can, try setting up a guest network with 2.4 GHZ only and WPA2 security.

        Another possibility is that there is a hardware problem in the TV, but if it is seeing the network or other networks, then that is not likely.  Make sure you have the exact password with capitalization and all that.

  • jontalk's avatar
    jontalk
    Roku Guru
    4 months ago

    ls123This may be a stretch but its worth checking. If you haven't already, install and app like WiFi Analyzer for Android or something similar if you have an iPhone. Then tap it open and view how many others use the same channel/band and log into the router and choose one with less congestion. If the channel selection on the router is set to 'auto', its possible that's the problem.

    Since you don't mention which model/firmware you use on the Roku, troubleshooting is being compromised. The more information you share, the easier it is to provide solutions..or  ideas for them anyway

    • ls123's avatar
      ls123
      Channel Surfer
      4 months ago

      I just use a laptop which works fine, just as the TV did for months.

       

      Just found a different password, instead of the admin p/w I use to connect my laptop (and previously the TV) - and it now works!

       

      No idea what stopped it working, or why it needed a different password.

      • JWS9518's avatar
        JWS9518
        Roku Guru
        4 months ago

        An admin password is for securing your router.  A wireless password is for securing your devices on the network.  They should never be the same passwords.