Forum Discussion

Reel Rookie

5 months ago

Still no sleep timer? Dont tell me to just reset it

I have tried settings, system,*, and no way to set sleep timer. It only says "show store marketing messages" in store settings; I even tried factory resetting audio/picture....nada. Has this really...

Community Streaming Expert

5 months ago

"Store settings"? Is your TV set up in store/demo mode?

Ppatton1087
Reel Rookie
5 months ago
No. I checked store setting as mentioned too and only saw one option
- renojim
  Community Streaming Expert
  5 months ago
  You may have to factory reset your TV. It seems like it could be in store/demo mode. Some TVs have a setting to turn it off and on and others you have to factory reset to get out of that mode.
  How do I factory reset my Roku® streaming device? | Official Roku Support
- RokuJohnB
  Community Moderator
  5 months ago
  Hi Ppatton1087,
  
  Greetings from the Roku Community!
  
  We want to further investigate your problem with the sleep timer on your Roku TV.
  
  Can you please provide the following details below?
  
  When did the issue start?
  
  Could you share a photo or video clip with us?
  
  What troubleshooting steps have you taken so far?
  
  We look forward to hearing from you soon.
  
  Thanks,
  The Roku Community Team