Forum Discussion

dcampbell678's avatar
dcampbell678
Reel Rookie
9 months ago

Star button doesn't open up picture settings for some reason

Renojim, Thanks for your input. In this situation, it's a Roku stick on an 10-year+ Sony TV. (We have other Roku TVs that are working fine.) However, the real problem is that we occasionally (usu...
tv & player features
dcampbell678's avatar
dcampbell678
Reel Rookie
9 months ago

Thanks again, RenoJim,

This seems to be working so far. One more question: Do you think it would help if I replaced the Roku stick? Or is that not going to help?

Thanks

renojim's avatar
renojim
Community Streaming Expert
9 months ago

dcampbell678, I don't know.  Since I've never seen the root cause of the "sound but no picture" issue on Roku devices (on TVs, it's usually the backlight), I couldn't say if a new device would fix it.  I don't know if the TV itself and some kind of weird incompatibility comes into play.

  • dcampbell678's avatar
    dcampbell678
    Reel Rookie
    9 months ago

    OK, thanks (again) for your insights. The reset seems to work (for now). If the problem persists, I might try a new Roku stick.

    I appreciate your help.