Forum Discussion

dcampbell678's avatar
dcampbell678
Reel Rookie
9 months ago

Star button doesn't open up picture settings for some reason

Renojim, Thanks for your input. In this situation, it's a Roku stick on an 10-year+ Sony TV. (We have other Roku TVs that are working fine.) However, the real problem is that we occasionally (usu...
tv & player features
renojim's avatar
renojim
Community Streaming Expert
9 months ago

dcampbell678, I've seen other people report something similar, but the only recommendation I've seen is to perform a "System restart" found under Settings->System or Settings->System->Power.  If that works, unfortunately Roku seems to think that's a solution even if you have to do it over and over again.

  • dcampbell678's avatar
    dcampbell678
    Reel Rookie
    9 months ago

    Thanks again, RenoJim,

    This seems to be working so far. One more question: Do you think it would help if I replaced the Roku stick? Or is that not going to help?

    Thanks

    • renojim's avatar
      renojim
      Community Streaming Expert
      9 months ago

      dcampbell678, I don't know.  Since I've never seen the root cause of the "sound but no picture" issue on Roku devices (on TVs, it's usually the backlight), I couldn't say if a new device would fix it.  I don't know if the TV itself and some kind of weird incompatibility comes into play.

      • dcampbell678's avatar
        dcampbell678
        Reel Rookie
        9 months ago

        OK, thanks (again) for your insights. The reset seems to work (for now). If the problem persists, I might try a new Roku stick.

        I appreciate your help.