Forum Discussion

kmking's avatar
kmking
Newbie
10 months ago

"Speech recognition" setting not disabling

Speech recognition keeps resetting itself.  This is a serious privacy problem.  I have already updated the to the current software and it keeps happening. 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    A warm welcome to the Roku Community, kmking.

    We noticed that you are experiencing difficulties with the speech recognition feature on your Roku device. In order to offer the most effective solution, we would like to conduct a thorough investigation of the issue. We commend you for going the extra mile to address this problem. To proceed further, we kindly request that you provide us with additional information.

    • Can you please specify if you're trying to turn off the hands-free feature or a Roku Voice feature?
    • When did this issue first occur?
    • Does this happen after a software update on your Roku?
    • Can you please provide us with your latest software version? (See that on Settings > System > About)
    • A photo or short video clip of the incident might help.

    We hope you'll get back to us with all the additional information; we can help you from there.

    Please keep us posted.

    All the best,
    Emman

    • tnreader's avatar
      tnreader
      Newbie

      I have the same problem. Roku is up to date. This is an egregious privacy breach as is not being able to disable all microphone/voice settings. I do not want a remote with voice recognition. Nothing in advertisements state voice recognition cannot permanently be disabled. Search menus, input menus, etc. still show microphone so that speech can be used.