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Chrishare's avatar
Chrishare
Reel Rookie
3 years ago
Solved

Soundbar audio sync with Roku TV OS 12 software

My TCL 55r655 Roku tv received software version 12 update and now my soundbar audio is way out of sync.  Audio is ahead of video. Tried HDMI eArc and optical cord. Nothing fixes it.  Tried TCL soundbar on Visio tv and works fine.  Even bought a brand new TCL Roku tv, same issue after software update.  Ugh... Wish TCL or Roku would fix this with next update.  Any suggestions? Anybody else with this issue?

  • Chrishare's avatar
    Chrishare
    3 years ago

    Finally figured out the audio sync issue was YouTube tv and YouTube.  Turned audio format to passthrough or PCM on TCL tv.  Worked with surround sound 5.1 turned on in YouTube tv and surround sound turned on in soundbar and tv.  Works much better.  

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi Chrishare,

    Thanks for posting in the Roku Community!

    We understand that you're having problems with your soundbar. We would be more than happy to look further into this issue. Did you try to disconnect your soundbar to see if the issue still persists.

    Please keep us posted on what you find out!

    Best regards,

    John

    • Chrishare's avatar
      Chrishare
      Reel Rookie
      3 years ago

      Yes, unplugged soundbar.  Tried HDMI eArc and optical cable.  Even spoke with TCL support and did factory reset on soundbar.  Soundbar works fine on my Vizio tv. Audio delay on my TCL Roku 55r655.

      • Chrishare's avatar
        Chrishare
        Reel Rookie
        3 years ago

        Finally figured out the audio sync issue was YouTube tv and YouTube.  Turned audio format to passthrough or PCM on TCL tv.  Worked with surround sound 5.1 turned on in YouTube tv and surround sound turned on in soundbar and tv.  Works much better.