Forum Discussion

Jennifer78's avatar
Jennifer78
Newbie
5 months ago

Sound glitches after some time - high/low and distorted

I have 3 Roku TVs and it started on one and is now occurring on all 3. This seemed to be started after an update during 2024. There are posts all over the internet about them and including on newer models. It use to be here and there but is now more frequently happening. I am very disappointed in Roku and have already spoken to my entire family about replacing them with FireTVs. It is sad that there has been no real resolution even remotely provided by Roku and since it is also occurring on newer models I will not be purchasing another one.

1 Reply

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    5 months ago

    Hi Jennifer78,

    Greetings from the Roku Community!

    We want to investigate your issue with the Roku TV audio further.

    Can you please provide the following information below?

    • Is the issue happening on all contents/channels or is this isolated to 1 content/channel? (Specify)
    • What troubleshooting steps have you taken so far?
    • Do you have any other device/s connected to your TV? (e.g., speakers and another sound system)
    • Could you provide to us the software version of your Roku TV? (Settings>System>About)

    We look forward to your responses and gathering your details.

    Thanks,
    The Roku Community Team