Forum Discussion

Thefamof5's avatar
Thefamof5
Newbie
2 years ago
Solved

Sound but no picture. Remote works

My roku TV has sound but no picture when I turn it on but when I hit the power button on the tv itself it have a menu that pops up so I know the screen isn't damaged. 

TV & Player Setup
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Thefamof5,

    Welcome to the Roku Community!

    We understand you have an issue with your Roku device that has sound but no picture.

    These are the most common reasons you may not see the picture on your TV:

    1. You have the wrong input (source) selected on your TV
      You must select the input (sometimes referred to as the source) that matches the one to which you have the Roku player connected.
    2. The video cable is not connected properly, or the cable is faulty
      Check that the video cable is firmly connected to the back of your Roku player and the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
      If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
    3. There is a problem with the TV
      If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV.
      If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
      If all else fails.
    4. Disconnect and reconnect all cables, including the power cable.

    For more information, refer to this Support link: What to do if you cannot see the picture from your Roku streaming player on your TV.

    Please keep us posted on what you find out!

    Best regards,

    Chel

1 Reply

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Thefamof5,

    Welcome to the Roku Community!

    We understand you have an issue with your Roku device that has sound but no picture.

    These are the most common reasons you may not see the picture on your TV:

    1. You have the wrong input (source) selected on your TV
      You must select the input (sometimes referred to as the source) that matches the one to which you have the Roku player connected.
    2. The video cable is not connected properly, or the cable is faulty
      Check that the video cable is firmly connected to the back of your Roku player and the HDMI or composite connector on the TV. If you have a Roku Streaming Stick, then make sure it is firmly connected to the HDMI connector on your TV.
      If you can, check to see if you have a faulty cable by connecting your Roku player with a different cable.
    3. There is a problem with the TV
      If you can, try connecting the Roku player to a different input on the TV to see if the problem is with the connector on the TV.
      If you can, try connecting the Roku player to a different television to see if the problem is with your Roku player or the TV.
      If all else fails.
    4. Disconnect and reconnect all cables, including the power cable.

    For more information, refer to this Support link: What to do if you cannot see the picture from your Roku streaming player on your TV.

    Please keep us posted on what you find out!

    Best regards,

    Chel