Forum Discussion

Bjscott's avatar
Bjscott
Binge Watcher
2 years ago
Solved

Something went wrong with playback please try again later

I’ have yet to watch some channels on Roku app on my iPhone when I go to watch on mobile it says something went wrong with playback. Please try again later 

help me with this issue 

thanks 

Billy Scott 

mobile app
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    HI Bjscott,

    Thanks for your response!

    We appreciate the details. Does the issue occur on a specific channel or all the channels installed on your device?

    Please be aware that if you cannot play videos and videos from the other channels play fine, contact the channel provider's customer support team to report the issue and get help.

    The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

    You may reach them here: Lifetime Support.

    All the best,
    Chel

11 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Bjscott,

    Welcome to the Roku Community!

    Thanks for letting us know about a playback issue on the Roku app. We would be happy to investigate this issue further, but we need more details.

    Refer to these questions to better identify the issue you're experiencing:

    • When did you notice the issue started?
    • What specific channel are you trying to stream?
    • What is the model and current OS that the mobile device is running?
    • What troubleshooting steps have you taken to resolve the issue?

    With more detailed information, we will be able to assist you further.

    All the best,
    Chel

    • Bjscott's avatar
      Bjscott
      Binge Watcher
      2 years ago

      Wsmv news channel plus movies by lifetime 

      iOS 17.5.1 iPhone 14 it started few days ago 

      reinstalled app reset network settings so far nothing 

       

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        HI Bjscott,

        Thanks for your response!

        We appreciate the details. Does the issue occur on a specific channel or all the channels installed on your device?

        Please be aware that if you cannot play videos and videos from the other channels play fine, contact the channel provider's customer support team to report the issue and get help.

        The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

        You may reach them here: Lifetime Support.

        All the best,
        Chel

    • Froggie_1's avatar
      Froggie_1
      Newbie
      2 years ago

      Hello,

      I've been having the same issue for about a month now.  I have an iPhone XR and iPad.  I have the latest versions of the app on both devises, and I have also rebooted the network and my Roku stick.  I'm having issues with more than one live channel, but I haven't counted how many there are.  Some of the channels are "This Old House Classic", "Midsomer Murders" and "Places and Spaces".  I wish someone would please fix this issue.  I'm beginning to lose patience and am looking at alternative live tv viewing options.

      Thank you,

      Kenny S.