Forum Discussion

Chasebristow's avatar
Chasebristow
Newbie
7 months ago

Somebody punched my TV and it was a gift from someone that I no longer have contact with

i had an argument with someone who came to visit and he punched my TV and broke the screen and the TV was a gift from someone who I no longer have contact with after I dropped my phone a few months ago and lost everything and he let me use his account and I don't want to buy a new TV because I won't have access to any of the movies or shows that I bought and I was wondering if there is anything I could do to keep my shoes and movies without having to log in to the account since I don't have that information nor can I access it can I get my TV repaired or is there anything I can do that doesn't involve logging into the accounts that would allow me access to my movies and shows?

1 Reply

  • JWS9518's avatar
    JWS9518
    Roku Guru
    7 months ago

    Your post is a bit difficult to read to clearly understand your issue.  Correct me if I am wrong, but it sounds like you were using someone's account on your TV.  If it is your account, you could attempt to log into your account via a computer and you may be able to see your stuff that way, unless you have an app/channel that requires a specific device type, where you can only view on specific devices (such as Roku only). 

    If you can't access that account because you don't have the log in information or that account belongs to someone else and you no longer have access, there is not much you can do.  All of that stuff is saved on the cloud and not on the TV or your phone, unless you saved files to a hard drive or something.  Even if you got a new TV/streaming device, you would need the account information to be able to have access to the same shows/apps you did before unless they were free.  You could still view free channels without the TV, via a computer in most cases though.  

    I would recommend keeping that person away from any fragile electronics in the future.