Forum Discussion

willowweeper's avatar
willowweeper
Reel Rookie
3 years ago

Software won’t update and tv can’t connect to WiFi

I have a 60 inch Onn Roku Tv. I can see through my Xfinity app that the tv is connected to WiFi, however the software is unable to update and I am unable to navigate through the tv. Software error me...
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi willowweeper,

Thanks for following up regarding the issue you are experiencing with your Roku TV.

Have you tried unplugging your Roku TV for 5-10 minutes and then plugging the Roku TV back in to see if that makes a difference and lets you pass the error?

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary