Hi willowweeper,
Thanks for your first post in the Roku Community!
We appreciate you informing us about the issue you are experiencing. We will do our best to assist you further and provide a resolution. If I'm understanding correctly, you are receiving an error message of unable to update software, is that correct?
To try to resolve the issue, we would recommend trying to connect to an alternate wireless network to install the update, then when successful switch back to the Home network.
Please try doing this and see if it helps with what you're experiencing.
Best regards,
Mary
I am unable to do that. When I turn the tv on I only see the error message about the software update. I am unable to access any other screen
willowweeper wrote:I am unable to do that. When I turn the tv on I only see the error message about the software update. I am unable to access any other screen
Roku TVs are unique that you can perform a firmware update via a USB stick. This can't be done on regular Roku players. Go to this web site and enter your make and model of Roku TV and download the firmware to a USB drive. This Roku support page outlines the steps to take in detail.
Okay. Once I download the update onto a USB stick how is the tv going to download it? It is still stuck on error message.
Best I can remember the only time I ever used this method was the TV recognized the USB drive with the updated firmware and installed it automatically. The help page I linked before I might have more detail.
