Forum Discussion

Jabbar's avatar
Jabbar
Reel Rookie
3 months ago
Solved

Smart View won't connect to my Hisense 32" TV

I have a Hisense Roku TV. All of a sudden Smart View can't find MY television. However, Smart View on my phone can find EVERY other TV within 50 yards including the neighbors. 

  • RokuTakashi's avatar
    RokuTakashi
    3 months ago

    Hi, Jabbar 

    Welcome!

    I understand the issue you've experienced with the Smart View on your Roku TV. I'm here to help.

    Let's try a troubleshooting step to address the issue.

    1. Press Home 
       
      on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Once performed, check if you're able to connect the Smart View on your Roku TV.

    Give this a try!

    Thanks,
    Roku Community Team

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 months ago

    Hi, Jabbar 

    Welcome!

    I understand the issue you've experienced with the Smart View on your Roku TV. I'm here to help.

    Let's try a troubleshooting step to address the issue.

    1. Press Home 
       
      on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Once performed, check if you're able to connect the Smart View on your Roku TV.

    Give this a try!

    Thanks,
    Roku Community Team