Forum Discussion

Jcbex's avatar
Jcbex
Reel Rookie
2 months ago

Sky glass cannot pair Roku 4K remote

The pairing process for the Roku 4K stick does not work with sky glass , no support from Roku , anyone got any suggestions ? ( One4all remotes also won't work as a solution )

2 Replies

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator

    Hi there! Jcbex

    Got it! I see you’re trying to pair your remote with your Roku Stick 4K that’s hooked up to your Skyglass. To help me understand this matter further, could you share a bit more about your setup?

    • Are you trying to set up the Roku Streaming Stick 4K to a Skyglass TV or with a device?
    • What is your current specific setup?

    You can also add necessary information that can help us better understand your concern.

    Thanks!

    Roku Community Team

    • Jcbex's avatar
      Jcbex
      Reel Rookie

      Hi - RokuHaz-M  Yes I have a Sky Glass 65 inch television , which my Roku streaming stick is plugged into ( into HDMI 1)   I cannot pair the Roku remote with the Sky Glass so can't control TV volume etc.  The only thing I can do with the Roku remote is turn the sky glass on ( by pressing the home button on the Roku Remote).  I have tried all the inbuilt pairing options during set up. Its annoying as I have to keep two remotes , the sky glass original remote for volume and to turn the TV off, and the Roku remote to control my programmes.