Forum Discussion

sthurmon's avatar
sthurmon
Reel Rookie
3 years ago

Simple Remote under warranty, no fix works. No way to talk to Roku.

Why is there no way to obtain new remote when all fixes fail and still under warranty? Why not give us a phone number or online chat robot or something? We need service but it's hard to obtain it the...
remotes
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
3 years ago

Hi! sthurmon,

Thanks for reaching out to the Roku Community. 

We would be more than happy to look further into this issue, but will need more detailed information. Can you please provide us with your Roku device model and serial number (these can all be found in Settings > System > About)

Please keep us posted what you find out and will be more than happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar