No. Sharp didn’t manufacture the Sharp branded Roku TV sets between 2015-2019 themselves. Hisense was licensed to manufacture the sets by Sharp. Sharp was lather bought out by Foxconn (also known as Hon Hai) in 2016, along with Belkin and SMART Technologies. Then between 2017-2018, the quality of the Hisense manufactured sets resulted in Sharp filing a good ol’ law-suit against them, ‘cause at that time, Sharp felt that Hisense used the licensing inappropriately. It was after 2019 when the TV electronics division of Sharp reverted back to Sharp themselves, ‘cause Hisense learned from their mistakes at the time so they decided to end their partnership with Sharp.
Therefore, if the Sharp branded RokuTV is a Hisense manufactured set, prior to 2019, the OP would need to contact Hisense instead. If they contacted Sharp, the Sharp company would probably respond with, “Excuse us? We did not manufacture that set. Our TV business was sold to that inappropriate Hisense company at the time.”
- Jordan