Sharp 55in Roku Tv Not Responding To Alexa
Hi all got my son a sharp 55in roku tv it says it works with alexa but i am having issues getting it to work. I have checked everywhere online and just cant seem to fix the issue i have enabled fast...
Forum Discussion
Hi Nick24,
Welcome to the Roku Community!
We see that you're having an issue with your device not responding to Alexa. This has already been communicated with the right team, and they are currently looking into it.
In the meantime, could you also share with us the details below?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Could you share with us the error message you're seeing?
Thanks,
Rey
Device model- 55FJ2K
Serial- X01900XX161P
Device ID- S0XXH38X161P
Hardware ID- G871X
Software Version- 12.5.5 build 4174-GJ
I dont have a error message to display its all setup correctly via the alexa app its when ever i ask alexa a command ie "alexa switch on roku" alexa responds with "roku is not repsonding"
Thanks for the update!
This will do, and thanks for flagging us about this. I'll forward this over to the appropriate Roku team for further assistance.
We'll make sure to update the Roku community as soon as we obtain more information on this.
Thanks,
ReySame issue with Alexa…
Device model- 50S435
Serial- X00000G919W8
Device ID- S08770D919W8
Hardware ID- C157X
Software Version- 12.5.0 build 4176-93
There is no TCL Assistant App to get a code from via the settings menu and Alexa does not detect the TV.
