Forum Discussion

FrustratedWTech's avatar
FrustratedWTech
Reel Rookie
8 months ago
Solved

Settings ‘button’ not working on iPhone app

I have an iPhone 13 and am having issues with the iPhone app. When clicking the asterisk it should bring up the settings/options menu. It does nothing. I keep getting told to press the settings button to reset (that’s the button that does not work!) it’s only been since the last update. Please Roku fix what you broke so I can but my tv on sleep again. 

mobile app
  • RokuJohnB's avatar
    RokuJohnB
    8 months ago

    Hi FrustratedWTech,

    Thanks for keeping us posted, and welcome to the Roku Community!

    We understand you're having a problem with the Roku mobile app since the settings button is not working. We're happy to help. Please try using a different phone and see if that will make any changes.

    If the problem persists, you may try to restart your Roku device first by going to settings, system, power, and system restart. (Proceed to the next step if the power option is unavailable.)

    We hope this helps.

    Best regards,
    John

3 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    8 months ago

    Have you tried uninstalling the app from your phone and installing a new copy from the Apple store?

    • FrustratedWTech's avatar
      FrustratedWTech
      Reel Rookie
      8 months ago

      First thing I did. Also made sure it was updated, that my phone was updated and turned off and back on my phone. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        8 months ago

        Hi FrustratedWTech,

        Thanks for keeping us posted, and welcome to the Roku Community!

        We understand you're having a problem with the Roku mobile app since the settings button is not working. We're happy to help. Please try using a different phone and see if that will make any changes.

        If the problem persists, you may try to restart your Roku device first by going to settings, system, power, and system restart. (Proceed to the next step if the power option is unavailable.)

        We hope this helps.

        Best regards,
        John