Hi Vicvic,
Thanks for reaching out here in Roku Community.
Congratulation on your new Roku TV! And we apologize for any inconvenience this caused. If you had an account with your provider prior to purchasing your Roku TV, may need to sign in manually to the channel, the username and password associated with your subscription is managed directly with your channel provider.
Your email and password are also managed directly with your provider if you created an account while purchasing your subscription. Contact your provider for help with these sign-in details.
Thank you for understanding. Let us know if you have other concerns, we're happy to help.
Regards,
Nimfa
