Forum Discussion

Radishwrangler's avatar
Radishwrangler
Reel Rookie
2 years ago
Solved

September 2023 auto-update crashing Roku

My TCL Roku has reliably been working for a few years until it was prompted to auto update today. Now it is continuously crashing on the home screen. I don’t think it’s able to fully update without ...
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Thanks for keeping us posted Radishwrangler,

    In this case, we recommend performing a factory reset that will clear everything to your Roku TV, and you'll be able to update it successfully after resetting it. Kindly be reminded that factory resetting your Roku TV will delete all channels, settings, and will need to reactivate your Roku TV once again. For more information on how to factory reset your device, kindly refer to this support article at this link: How do I factory reset my Roku® streaming device?

    Please provide us with updates on what you find out.

    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi Radishwrangler,

Thanks for posting, and welcome to the Roku Community!

We're sorry to hear about the trouble you've experienced. This might have been caused by an incomplete or disrupted software update. have you tried unplugging for a minute and plugging it again to see how it works? In addition, could you please send us an image or a video referring to the issue you've mentioned with us?

We would appreciate your response.

All the best,
Kash

  • Radishwrangler's avatar
    Radishwrangler
    Reel Rookie
    2 years ago

    Thank you for the quick response.

    I have tried all of the above steps. 
    A couple of times it got to the updating channel stage and crashed midway. 
    Upon the fourth try, it got through the channel update and promptly crashed again. 

    I am trying it one more time. I can send a video of what the cycle looks like but where? I didn’t see a way to upload it here. 

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Thanks for keeping us posted Radishwrangler,

      In this case, we recommend performing a factory reset that will clear everything to your Roku TV, and you'll be able to update it successfully after resetting it. Kindly be reminded that factory resetting your Roku TV will delete all channels, settings, and will need to reactivate your Roku TV once again. For more information on how to factory reset your device, kindly refer to this support article at this link: How do I factory reset my Roku® streaming device?

      Please provide us with updates on what you find out.

      All the best,
      Kash

      • JamesHernandez's avatar
        JamesHernandez
        Newbie
        2 years ago

        Thank you for the link, you made my day.

    • coldwatergold's avatar
      coldwatergold
      Newbie
      2 years ago

      RadishWrangler

      My TCL ROKU TV is doing the same, if it did an update it must have done it on it's own.

      Have you gotten any resolution by doing those things recommended?

      Thanks, Terri