Thanks for the reply.
It looks like your device isn't powered by the wall outlet. We suggest plugging your Roku device into a working power outlet in the wall then let us know if there's any difference after.
Keep us posted.
All the best,
Kariza
I think I discovered what was causing the issue. Every time I tapped, or crashed into the table, putting a soda down or water, even tripping on a cord and kicking a power strip into the table, I started to think, it's not the new remote, as it was on the couch, I then thought, hey where's the old remote? I unlinked the remote months ago, and then thought maybe it's underneath something, so I found it under a pad of paper with candy ontop, so the bumps were triggering the old remote to relink.
Thanks for following up.
It's great to hear that you have found what caused the issue occurs. We express our gratitude for your effort in checking this on your end.
Please do not hesitate to reach out to us if there is any further assistance we may provide for you.
Regards,
Nimfa
