Forum Discussion

deborahgalimoe's avatar
deborahgalimoe
Newbie
2 years ago
Solved

Search option missing on home screen

I am the United States and I do not have the option to search for apps.  I have two Riki televisions and the issue is the same. Both purchases in the state of Maryland. 

tv & player features
  • RokuERey's avatar
    RokuERey
    2 years ago

    Greetings Community users,

    Thanks for reaching out about this. Please be aware that Roku Search is available in English in Canada, Ireland, the United Kingdom, and the United States, and in Spanish in Mexico and the United States.

    If you don't have this option on your Roku streaming device, you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where the channel provider may not offer that channel.

    You'll want to ensure you are using an internet connection located in the correct region when creating your account. You can check your IP address reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

    We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? 

    Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How to factory reset your Roku streaming device

    We hope this helps!

    Regards,
    Rey

32 Replies

  • kcastillo's avatar
    kcastillo
    Reel Rookie
    2 years ago

    In the System settings, go to Zip Code and enter yours. That fixed my home display options. I guess they have to confirm your location. 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi deborahgalimoe,

    Greetings from the Roku Community!

    We're glad to assist you with your inquiry. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Please be advised that the search bar may not be available on your Roku device if it is not activated. You can check by going to Home > Settings > System > About. Confirm if there is an email address linked to your Roku device. If there's none, you can check out this support article here on how to activate or link a Roku streaming device.

    Let us know how it goes, and we'll be happy to assist you further.

    Kind regards,

    Eunice

    • Hobbes2's avatar
      Hobbes2
      Newbie
      2 years ago

      I have same issue - search option missing on Home Screen. Not only is that option missing, I’m also missing What to Watch and a couple others ( since I can’t see them I can’t remember them). All I currently see are Home, Streaming Channels, and Settings. I have tried to restart multiple times using Settings => System => Power => Restart. I’ve also tried a hard restart by unplugging the device from the power source then reconnecting. No luck with either method. 

      I’m using Model 3820R2 - Streaming Stick 4K. 

      • diagonjope's avatar
        diagonjope
        Newbie
        2 years ago

        Same here for the same type of device.  This is obviously a bug that Roku has not been able to fix. 

    • LynnetteG's avatar
      LynnetteG
      Newbie
      2 years ago

      I have same issue. Items missing from Home Screen. I am using 391X2 - Express 4K+. Device is activated and there is an email in system issue.

      Just started today. Other device in house is working fine.

      Any help would be appreciated. 

    • TrxSantiago's avatar
      TrxSantiago
      Reel Rookie
      2 years ago

      I have an email account but I still don't see any search field to search for channels.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi TrxSantiago.

        A warm welcome here in the Roku Community!

        We appreciate you flagging us about this. We're here to help.

        If possible, could you share with us a picture of the issue you're seeing? We'd like to take a closer look.

        Thanks,
        Rey

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, Hobbes2 LynnetteG!

    We appreciate you reaching out for support. No worries! We're here to find you the best resolution possible.

    Firstly, may we know when did you start seeing this issue occur? In addition, have you tried to plug your Roku player into a different TV or HDMI port to see if it will make any difference? 

    Furthermore, it would be a big help if you could send us a photo for reference. 

    We'll await your response as we are more than eager to provide an accurate resolution.

    Best regards,
    Carly

    • RachP's avatar
      RachP
      Channel Surfer
      2 years ago

      This also just started happening to us this week. Roku TV. Only sidebar options are now Home, Streaming Channels, Settings. Confirmed my email address is logged into Roku.

      • kcastillo's avatar
        kcastillo
        Reel Rookie
        2 years ago

        Go to settings and make sure your zip code is input. That fixed it for me. 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi BlackBarbie20b,

        We're happy to have you here in the Roku community.

        We believe that for some users, performing a restart helps. You can do this by going through Settings >> System > Power (skip if the option is unavailable) >> Restart. If the issue is persistent, it could be that the option is not available in your region. Kindly refer to RokuERey's post for further information.

        We hope this helps.

        Regards,
        Janadee