Forum Discussion

hannahtbloom's avatar
hannahtbloom
Newbie
5 years ago

Search option disappeared on Roku TV

I've had my TCL Roku for about two years, and suddenly today, my search option was gone on my home screen. I suddenly can't search for any shows or movies. What happened? I didn't reset anything and ...
VSAL's avatar
VSAL
Newbie
4 years ago

Have you figured this out? This happened to us today. Search is just gone 

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hi VSAL

Thanks for reaching out here in the Community.

Please be advised that the 'Search' functionality is not available if you are using a Roku device linked to a Roku account created in a region in which we do not directly market or sell Roku devices, including Roku TVs. 

Currently, it is only available in English in Canada, Ireland, the United Kingdom, and the United States. Mexico and the United States for Spanish. 

For more information, you can visit this Support link: How do I find movies and TV shows using Roku® Search?

Let us know if you need further assistance.


All the best,
Kariza

  • onela22's avatar
    onela22
    Reel Rookie
    4 years ago

    This happened to me today, too, and it was accompanied by (a) report of a software update, and (b) video instructions from Roku about using voice search. My TCL Roku TV does not support voice search. The video suggested using my phone, but I want to search on the tv so that I can just select the results. I don't want to search on a separate device and then have to search for the channels and search within the channels for the program. How can I de-update my software?

    • onela22's avatar
      onela22
      Reel Rookie
      4 years ago

      PS If you search this question, you often get an answer about having a Roku account in the right country. I made mine in the U.S.

    • msjeswill's avatar
      msjeswill
      Reel Rookie
      4 years ago

      You have to use the microphone on your remote or phone and say what your looking for and it’ll pop up on the tv.

  • BarbKlink's avatar
    BarbKlink
    Newbie
    3 years ago

    My search option has been working and this is the first day it disappeared.  Why is it happening to Roku TVs that have had the option before.  It is the most used feature I use on the TV.  If it is not available what is the advantage of buying another Roku TV?

  • AdamTiffanyRoko's avatar
    AdamTiffanyRoko
    Newbie
    3 years ago

    Please just detailed answers when you tell us to go to our options and settings, because this keeps happening to everyone. My children and I need the search option. It's a very convenient thing as well as something's very important to them because they have immediate needs, educational shows that enjoy, fun shows they like, we can't look for them anymore. And you won't give a detailed answer as a how to fix it. Please more inquiry is required about this issue. Thank you very much.