Search option disappeared on Roku TV
I've had my TCL Roku for about two years, and suddenly today, my search option was gone on my home screen. I suddenly can't search for any shows or movies. What happened? I didn't reset anything and ...
Forum Discussion
Thanks for the inquiry.
Are you still experiencing this issue? Can you please provide us with a screenshot of your Home screen menu options?
In addition, can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
Please keep us posted.
Thanks,
Danny
Just happened to us. In US. Had TV several years. Just tried system update. Didn't work.
7104X model 49S405
S/N YN00V8412696
Software 10.5.0 build 4208-30
Device ID 9S500V412696
Don't see how to attach screenshot.
Home menu has:
Featured Free
My Feed
Movie Store
TV Store
Streaming Channels
Settings
That's it. No more Search.
Thanks for the post.
I have passed along the information to the appropriate Roku team to investigate further.
Once more information is available, I'll be sure to update the Community.
Thanks,
DannyI had the same thing happen! I loved that option because it really helps when trying to find a show on all streaming apps. What up?!
Same thing just happened to me. Also tried the system update and nothing. Has anyone figured this out? Would be a huge bummer if we can't get the search function back.
Can no longer search for content by : 1. Actors 2. Directors 3. etc. What happened to the listings of those searches?
Big mistake.
Dumb ass Gen X programmers I guess?
I don't understand why I can't look up specific shows for my children because the search option randomly has been disappearing since apparently early october. We have paid Roku before, and I found none of the answers helpful. What should I do to actually fix the issue, what kind of technical support could you offer to help? I cannot look up their favorite shows anymore. They are autistic. They need what they need. They need positive educational things I can search. Why is this happening over and over to everyone? And no I shouldn't have to provide my device ID to be able to actually get my search option back. I need explanations. Quickly. Thanks for your support and concern to everyone who has posted about this. I would appreciate support and concern from employees at Roku.
Please provide the information we need when we access settings. If this is part of the problem it should be very well documented for everyone to see when they have this issue. This is devastating honestly for my family because we are autistic family, and my children need what they need. Educational or for fun, but I have no idea where to find Thomas the tank engine anymore because there is no option to search nor is there any kind of information on your reply on how to solve the issue through settings. I have tried. I found nothing helpful to solve the issue at hand. Please help all of the customers and give a detailed explanation.
