Forum Discussion

AnterA1972's avatar
AnterA1972
Newbie
3 years ago

Screen stuck on activate your Roku

My screen is on ctivate your roku

Enter email address..won't let me do anything else...not even the home button works.

I want to go back to cable box

TV & Player Setup
  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    3 years ago

    AnterA1972 We need more information.  What device do you have?  Is this a Roku TV?  If it is a Roku TV what brand and model number?  It appears you are stuck in the activation process but I am not sure.  

    • Jmlbeaj954's avatar
      Jmlbeaj954
      Newbie
      3 years ago

      Hello, 

      I have a Roku Express. I have hard reset my device, unplugged it for 1 min. Soft reset. Reset my router, unplugged tv, Roku, and router. 
      I am able to get through the activation process, open activation email, go through the screens until it says activation complete, then the Roku resets and won’t go past the activation screen. 

      It also shows connected to device in my Roku app.

       

      not sure what else to do. 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Jmlbeaj954,

        Welcome to the Roku Community!

        We understand that you are facing an issue with activating your Roku device and we apologized for any difficulties.

        Please provide us with the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

        We look forward to hearing from you and assisting you. Thank you!


        Best regards,
        Mary