Forum Discussion

wisemagic's avatar
wisemagic
Reel Rookie
9 months ago
Solved

Screen saver goes back to the main home screen after last update

Since the last Roku update the screen saver no longer works. It is set to start after 10 minutes of inactivity. It does come on, the after about 10 seconds it goes back to the main home screen. It cycles like that continuously. 

I have rebooted the Roku numerous times. Even unplugged it overnight,... a good 8 hours. Still does the same thing. Changed to a different screen saver. Same result.

Anyone know how to fix this?

 

screensaver & theme
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Community users,

    Thank you for reaching out regarding the screensaver issue on your Roku device, where it turns off every 10 to 20 minutes. We'd be happy to assist you in resolving this.

    To help us investigate the issue further, could you please provide the following details?

    1. Which screensaver are you experiencing the issue with?
    2. Roku device model, serial number, device ID, and software OS/version (You can find this information in Settings > System > About)
    3. Tracker ID for when this issue occurs: When you notice the issue, press the Home button 5 times, then the Back button 5 times, and share the ID with us.
    4. Troubleshooting steps you’ve already tried.
    5. If possible, please send a video clip of the issue occurring.

    For better visibility, we'll mark this post as solved once we have all the details.

    Providing this information will help us investigate and resolve the issue more efficiently. We look forward to your response!

    Best regards,
    The Roku Community Team

32 Replies

  • george91's avatar
    george91
    Newbie
    9 months ago
    "yesterday
    Screen saver broken after last update

    Since the last Roku update the screen saver no longer works. It is set to start after 10 minutes of inactivity. It does come on, the after about 10 seconds it goes back to the main home screen. It cycles like that continuously. 

    I have rebooted the Roku numerous times. Even unplugged it overnight,... a good 8 hours. Still does the same thing. Changed to a different screen saver. Same result.

    Anyone know how to fix this?"

    I have absolutely the same issue. I would appreciate help from ROKU,
    Thank you, 
    George

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi george91,

      Thanks for your first post in the Roku Community!

      We get that you are also having an issue with the screensaver on your Roku device/TV after the update.

      We need to conduct a thorough investigation of this matter. Therefore, we kindly request that you provide us with the specific details that were mentioned above.

      Thank you for your cooperation. We look forward to your response.

      Regards,
      Riamie

      • george91's avatar
        george91
        Newbie
        9 months ago
        Hi Riamie,
        Thanks for your reply.

        After the last update on 10/10/2024 my Roku 2 and Roku 3 screensaver doesn't work- I chose the free Roku digital clock theme and after a couple of minutes Roku played again, then waited 1 minute (I set this time) and again after a couple of minutes Roku played again. 
        I would greatly appreciate your help.
        Thank you
        George91

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      9 months ago

      Hi Kaysey6600,

      Thanks for your first post in the Roku Community!

      We noticed in your post that you are encountering a problem with the screensaver on your Roku device following the recent update. We would appreciate it if you could provide us with further information regarding this issue.

      We would like to know the following details below: 

      • Roku device/TV model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • What are the troubleshooting steps that you have tried in trying to fix the issue?
      • We would appreciate a video clip showing the issue on the TV screen.
        You'll have to use Google Drive to upload a video to the Roku Community.
      1. Share the video on Google Drive with "Anyone with the link" access.
      2. Copy the shareable link and paste it into the Roku community forum when creating your post. (You cannot directly upload a video from Google Drive to the Roku community, you need to share the link instead.)

      Providing these details will help us to look closely into the issue. Please keep us posted.

      Regards,
      Riamie

    • wisemagic's avatar
      wisemagic
      Reel Rookie
      9 months ago

      I fixed mine. Took it outside and smashed it with a hammer, and went back to using my cable company.