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Pietromin24's avatar
Pietromin24
Reel Rookie
9 months ago

Screen mirroring with iPhone not working anymore

After 2 weeks the screen mirroring in my Hisense Roku Tv is not working anymore. 
Here is my issue report tracker:

Model: L203X - Roku TV

Serial number: X03500MP2KNU (S139Y44P2KNU)

Software version: 13.1.4 • build 6800-HE

GC version: 12.2.22

Timestamp: 2024-10-03T01:51:16Z

ID NU-397-551

I tried all the steps suggested on the forum but nothing worked

3 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    9 months ago

    Hi Pietromin24,

    Welcome to the Roku Community!

    We noticed in your post that your Hisense Roku TV is no longer working with Airplay. We appreciate the information that you have provided. No worries, we would be more than willing to assist you with this.

    To start, could you please tell us if you can still see the name Hisense Roku TV when you try to Airplay? Also, what error code or error message you're getting.

    In the meantime, we highly suggest you try these troubleshooting steps:
    Try to check the internet connection on both ends to see if they are connected to the same network. Please also try to restart your mobile device and proceed to the next steps below:

    Turn on Airplay in Hisense Roku TV Settings:

    1. Press Home on your Roku remote
    2. Select Settings
    3. Select Apple Airplay and Homekit and press OK button on your Roku remote
    4. Turn on Airplay.

    For reference, you can visit our Roku Support article: How to use AirPlay and HomeKit with your Roku streaming device

    Please let us know if the issue is persistent.

    Regards,
    Riamie

    • Pietromin24's avatar
      Pietromin24
      Reel Rookie
      9 months ago
      Hello,
       
      Unfortunately I can't see the Roku TV name anymore. I also tried all the different steps suggested multiple times. I also tried to reset the Tv. I was able to connect it in the past, but after a couple of weeks it stopped working. RokuRiamie-D 
       
      Regards,
      Pietro Minerva
      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        9 months ago

        Hi Pietromin24,

        Thank you for keeping us posted!

        Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

        Your patience and understanding are much appreciated.

        Thanks,
        John