Forum Discussion

Fifthtapped's avatar
Fifthtapped
Streaming Star
5 months ago

Screen Mirroring stopped working after an update

The problem is nothing the tv will give you a error message to follow.  The roku tv will not show up on the s24 android phone no more to mirror off phone. When tv was fresh out the box it would connect with android sometimes but it was buggy and tv would have to be turned off and back on and then if I was lucky I could connect the phone and mirror to roku. Phone and wifi and network settings on everything have been reset back to factory specs and it did not help. After the roku updated the software is when I noticed it stop mirroring at all. 

Device model: 55R6A5R

Serial number: X013300TVHVL7

Device id: S0NX737VHVL7

Software version: 14.1

Blootooth works and apple are play works. But Smartview dosent work with roku anymore. Now I use smart view with the Firestick in the hdmi port on roku.

16 Replies

  • Fifthtapped's avatar
    Fifthtapped
    Streaming Star
    5 months ago

    I did all that reseting everything also. Sometimes it work most times it dosent. Only thing I didn't try is a factory reset of the tv because the problem got real bad after I updated software on roku.  But like I said, I just cast to the firestick that plugs in the hdmi port. Smart view works with the stick. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Hi, Fifthtapped.

      Thanks for posting here in the Roku Community!

      We apologize for any inconvenience this may have caused you. We know how frustrating this can be, and this is not the experience we want you to have.

      We'd like to thoroughly investigate this matter, and to help us in the process, could you provide the following information below?

      • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

      Your cooperation and patience as we work to resolve this is highly appreciated. Please get back to us soon. 

      Best,
      Emman

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Thanks for keeping us posted, Fifthtapped!

    We appreciate your cooperation in helping us understand your concern better. Rest assured that the information you provided will be forwarded to the Roku appropriate team for a thorough investigation. 

    In the meantime, could you also provide the details below?

    • Phone Make/Model
    • Android Version

    • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

    Please get back to us soon.

    Best,
    Emman

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Hi, Fifthtapped!

      The team is investigating this issue. To proceed with the process, could you please provide the information requested above? 

      We are looking forward to your prompt response.

      Best,
      The Roku Community Team