Forum Discussion

djd616's avatar
djd616
Channel Surfer
10 months ago
Solved

Screen Mirroring Issues with Roku Ultra

Hello, 

The directions look so simple as far as mirroring my cell phone to my Roku ultra. 

 

But no matter how many times I try, my phone will not mirror to my Ultra. It cannot find it. 

 

I've even tried with more than one phone and it still will not work. 

 

But the directions make it sound so easy. 

 

Just a matter of hitting the screen mirroring on your phone and it should find the Roku. 

 

I don't know what's going on and it's getting very frustrating.

 

There's got to be a way to do it.

  • RokuJechealR's avatar
    RokuJechealR
    7 months ago

    Hi Dureska,

    We appreciate you bringing to our attention that the trouble screen mirrors your mobile phone through the Roku device.

    Please follow these steps:

    1 Go to Settings > Advanced system settings > Network connection reset > Reset connection.

    2. Restart your router/modem and then try to reconnect your device.

    3. Restart your Roku device from the Settings menu by navigating to Settings > System > Power > System restart. You can skip this part if you don't see a Power submenu.

    Also, restart the device you're trying to mirror from.

    Let us know if this works for you!

    Thanks,
    Chel

18 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    10 months ago

    Hi djd616,

    Thank you for posting here in the Roku Community!

    We understand you are having trouble screen mirroring your phone through the Roku Ultra. We're happy to help. 

    Switch the Screen Mirroring Mode set to "Prompt," then disable/enable Wi-Fi on your phone and try connecting in SmartView again. You should then see a TV dialog asking "Always Allow/Allow/Block/ Always Block"—choose "Always Allow" (be patient; some devices can take up to 30 seconds to connect).

    If you ever have trouble connecting after that, simply disabling/enabling Wifi on the mirroring device fixes connection problems.

    It's best to leave the Mirroring Mode at "Prompt" for any additional devices you have, and for privacy/security reasons as well.

    Please let us know if the issue is fixed or reply to the thread for further assistance, we will
    be glad to help you.

    All the best,
    John

    • djd616's avatar
      djd616
      Channel Surfer
      10 months ago

      Hello, 

      I have been doing as you suggested and it's still not working. 

       

      As I've said I've used more than one cell phone and on both occasions it keeps saying device not found. 

       

      I don't know what's happening.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        10 months ago

        Hi djd616,

        Thank you for keeping us posted!

        We want to further investigate this issue that you had with the screen mirroring. May we know when did the problem start? Could you provide us with the troubleshooting steps you have taken so far?

        In the meantime, you may try to restart your phone, and after restarting your phone, you may need to restart your Roku Ultra as well.

        If the problem still persists, keep us posted.

        Kind regards,
        John

  • user67892's avatar
    user67892
    Newbie
    10 months ago

    I'm having a similar issue and found network reset to disconnect from wifi. Only then will it allow smart view connection.  From what I read both devices have to be on same network,  so don't know why this is allowing me to connect. Samsung S21 and Roku ultra