After Roku has an automatic update, my roku screen goes black when playing any content as soon as I select the program I want to watch I can hear the sound but no picture. the Roku home screen is fine, the channel and or program selection is fine. It turns black once I click on
Can you please assist
Frank
Luckyguy1836 Hey Frank!
Sorry to hear you're running into this issue. Are you using a Roku TV or a separate Roku streaming device? Try restarting the device (or Roku TV) by unplugging it from power for a few seconds, then plugging it back in. If this is a separate Roku device, you may also want to try a different HDMI cable or HDMI port on the TV.
If that doesn’t resolve it, let us know, and we’ll help connect you with customer support directly.
Thanks so much!
—Austin
Do you have a separate sound system? Make sure it is set to HDMI2. Also make sure the TV is turned on. If you have a separate sound system you can be fooled into thinking you have no picture if the TV didn't turn on ... just try it...
