Screen goes black and won’t come back
Yes my topic has been posted before. But since it’s a closed thread I can’t hop into it and say NONE of these solutions have worked for a TV that is just over a year and a half old. Literally have tr...
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So I just went through 38 pages of comments on the last thread that Roku decided to close out because it “wasn’t relevant” anymore. Guess what if this problem is still happening I don’t care if it was caused by an old O.S. Clearly you did it again in one of your updates. Also it was quite telling that in closing it out you finally admitted this problem was from YOUR O.S. After 37 pages of telling people it was the tv not your updates to your software. So what are you gonna do, tell us it’s still our tvs when the same problem is happening across EVERY brand of tv Roku has partnered with? Do you expect us to be that stupid that 3 different tv companies are having the same problem at the same time? No it’s your Roku O.S. So FIX IT already. And if your O.S. Is actually bricking these tvs so it is a physical problem in the tv if your O.S. Caused it you are in charge of recall/refund not the company whose tvs YOU are breaking Roku.
If it is any help, you’re not alone!! This exact thing is happening to me too and I’ve tried EVERYTHING. And when you press the reset button at the back and turn it on, the factory settings pop up, but only for a SPLIT SECOND like the logo. It’s ridiculous
Hi, ThisTVisGarbage Mal3
Thanks for posting here in the Roku Community.
We're sorry to hear about this, and we would like to gather more information since the old thread has been closed. What specific issue are you having regarding the black screen propmt? Also, is this happening to a particular channel, through the Home screen, or during a boot phase?
Please tell us more about this so we can assist further.
Your response would be much appreciated.
All the best,
Kash- Hello!Yes, my screen has had this issue for two days. It originally started when I had went to turn my tv on in the morning, I noticed that when I turned it on, the logo would flash for a brief moment, but then the screen would become completely black with no visuals. Although there were sounds when clicking the remote (which does not even happen with mine any more for some reason), there were no visuals to accompany them. Only by turning the tv off and on again could I see a brief glimpse of the Roku logo or my homescreen.Here are the steps that I’ve completed so far to try to fix it:1. Unplugging the tv for various periods of time and replugging it in before turning it on.2. Unplugging the tv, holding the physical power button on the tv for 40 seconds to drain the power, and then waiting 60 seconds before turning the tv on again.3. Pressing the reset button by the pins to reset the tv to factory settings. Upon doing this, my factory settings were restored, but I could, again, only see them for a brief second before complete darkness.Thanks,Mal3
Hi thanks for your cut and paste answer that shows me you didn’t read the post or follow up response at all. If you did you wouldn’t be asking me questions I already answered.
Thanks for keeping us posted, Mal3
May we know how you are powering your Roku device? Is it through a power strip or to a direct power source? We recommend plugging it in into a direct wall outlet if you've not plugged it into one. Also, could you please send us an image referring to the black screen issue you've encountered? Is this only a dim, or a total blackness of the screen?
Please keep us posted, then we'll proceed with the necessary actions to address this.
All the best,
KashHave tried the unplug and reset. TV is less than a year old. Phillips 50 in.
Bondspb, if it's under a year old then it should still be covered by Philips' warranty.
Where can I get support for my Roku TV™? | Official Roku Support
To both Kash and Takashi. Thanks for doing nothing, if you bothered to read my problem instead of posting cookie cutter answers to things you didn’t read you would know I’ve already tried all of the solutions you guys offer. It’s clearly a problem with the Roku Update just like it has been before.
Hi there,
Thanks for keeping us posted here in the Roku Community!
We regret to hear about what happened on your Roku TV. If the issue persists on the Roku TV after attempting the troubleshooting steps, we suggest contacting the TV manufacturer's customer support team to report the issue and get help. In this case, there might be an issue with that specific TV that needs to be addressed with an update from them. Please check here to get support for your TV.
Please let us know if there is anything else we can do to help you.
All the best,
Eunice
We have had our Roku 4K series TV since the fall BUT have only used it maybe two weeks since it is in a vacation home. Now black screen. Customer support no help. Unplug and plug (like I didn’t think of that). Didn’t even suggest a hard reset (which I have done as well). That’s all they could tell me … well besides an engineer would be in touch in 2-3 days. Are you kidding me? First and last time buying Roku. Unbelievable. As seniors we are going to now have to hire someone to get it off the wall for us because it is too heavy, return and hire someone to reinstall a new TV whic I can promise will not be a Roku. After truly about 10 days of real usage.
