Forum Discussion
RokuJohnB
12 months agoCommunity Moderator
Hi Heatherlcurran,
Thanks for letting us know, and welcome to the Roku Community!
We would like to gather more details about this issue you had. Can you please provide the following information?
- Can you tell us whether it's a Roku TV or a Roku-branded TV? For more information, please check out this support article on how to know if you have a Roku TV or a Roku-branded TV.
- When did the issue start?
- What troubleshooting steps have you taken so far?
We look forward to hearing from you soon.
Thanks,
John