Forum Discussion

Beauboffo's avatar
Beauboffo
Newbie
2 years ago

Scam QR Code on the bottom of the box

I recently purchased a Roku Streaming Stick 4 K.  I scanned the QR code on the box that clearly says Roku on it.  I filled in all the information thinking I am signing up for a Roku account and ended up with a subscription to Starller.  They want to charge me $49.95/mo after the first 5 days.  Why is Roku supporting this scam?

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    Was it a sticker on the box?  Where did yo buy it?  Can you post a picture of the box?  Searching for "Starller" definitely comes up with a lot of scam reports.

    • Strega2's avatar
      Strega2
      Roku Guru

      There’s a QR code on the bottom of my Roku box which appears to be a Serial Number.  Pointing my cell phone at it shows the same SN so that seems perfectly innocent.

      However, if I tap on the scanned serial number, the phone then asks which browser I would like to complete that action in. So I picked one, and it launched that browser with a search for my Roku serial number.

      With my chosen browser and chosen search engine, the first match/guess was Apple Support.  (Which might make you guess that I’m using an iPhone and/or Safari but I’m not. It was Bing in Firefox on Android that somehow selected Apple Support as a good guess for my serial number.)  It wouldn’t surprise me at all if other phones/browsers/search histories produced much different results for a search of a serial number.  Different serial numbers would also likely produce much different search results.

      Oddly enough, the QR code I’m looking at is already a sticker.  So renojim  is right, that it would be a really easy scam to cover Roku’s sticker with another one.  But then again, maybe the OP just searched up a serial number like I did… 

      After I finished my experimentation, I turned off “Google Lens suggestions” in my camera app, so now my QR codes are not interpreted at all.