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Dross18's avatar
Dross18
Newbie
3 years ago

Saying sorry it cannot connect. Please help tried everything

My Roku is saying it cannot connect to the wireless. I have restarted the router and restarted the Roku and it’s still saying that. Yet all my other devices are set up and working fine on the Wi-Fi. It even says it’s a good strength. Not sure what the problem is can someone help?

tv & player wifi

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    What's the model number written on the device or displayed under Settings->System->About?  Are you getting any error messages or codes when you try to connect?