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brentwood's avatar
brentwood
Reel Rookie
3 years ago
Solved

Samsung Tv won't stay off

I've had a Roku 4k+ for a couple of months.  It is connected to my Samsung Q7 tv.  When I turn off the television it stays off for a few seconds or a minute or so, then the TV turns back on.  I've tried resetting the remote settings but the only think that seems to allow me to turn off the tv is to disconnect power to the Roku.  Turning the tv off using the tv remote has the same result, turns back on after a short delay.

remotes
  • brentwood's avatar
    brentwood
    3 years ago

    Thank you Lianna.

    The problem appears to be resolved although not necessarily with any of the suggestions.

    I did find a firmware update and applied that.  No change.

    I tried to make the suggested power changes, but I found only options for "Auto Power Savings" and "System Restart".  I could not find the options you mentioned anywhere.

    Ultimately, I did a factory reset and reinstalled the Roku.  So far, that seems to have solved the issue.  I've got my fingers crossed that it is the fix.

     

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    HI Kidoodle QuinonesN,

    A warm welcome here at the Roku Community!

    We appreciate you reaching out to us regarding this matter. No worries, we'd be more than willing to find you the best resolution for this. 

    Have you tried to plug it into a different HDMI? In addition, have you tried to follow what RokuERey suggested above? We need to ensure you've tried connecting to a different TV to see if the issue would still occur as well as the troubleshooting steps you've taken so far to resolve the issue you've been having. 

    We'll be looking forward to your response, as we are committed to finding a solution to your concerns. 

    Thanks,
    Carly

22 Replies

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  • Anonymous's avatar
    Anonymous
    3 years ago

    Hi brentwood

    Welcome to the Roku Community!

    If your Samsung Q7 TV keeps turning back on after you've turned it off, there are a few possible causes and solutions you can try:

    • Power settings on the Roku: The Roku device itself might have power-related settings that are causing it to turn the TV back on. Go to Settings > System > Power > Power on/off and make sure it is set to "Auto" or "Off" rather than "On." This should prevent the Roku from triggering the TV to turn on.
    • Firmware updates: Ensure that both your Roku and Samsung TV have the latest firmware updates installed. These updates can often include bug fixes and improvements that might address the issue you're experiencing.
    • Remote control interference: In some cases, other remote controls or devices emitting infrared signals in the vicinity of your TV could be causing the TV to turn back on. Try moving any other devices away from the TV or turning them off to see if the issue persists.

    We hope it helps!


    Warm regards,
    Lianna

    • brentwood's avatar
      brentwood
      Reel Rookie
      3 years ago

      Thank you Lianna.

      The problem appears to be resolved although not necessarily with any of the suggestions.

      I did find a firmware update and applied that.  No change.

      I tried to make the suggested power changes, but I found only options for "Auto Power Savings" and "System Restart".  I could not find the options you mentioned anywhere.

      Ultimately, I did a factory reset and reinstalled the Roku.  So far, that seems to have solved the issue.  I've got my fingers crossed that it is the fix.

       

    • jrforbes31298's avatar
      jrforbes31298
      Channel Surfer
      3 years ago

      Samsung Tv turns back on. This started with the ROKU software update from May 18th. Temporarily solved by turning ANYTIME feature off on TV. However, this caused the sound bar connected to the TV to no longer work. Unplugged ROKU and now running all apps thru smart TV. Very disappointing since we have ROKU on other TVs and wanted to keep all looking the same.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi jrforbes31298,

        Thanks for your first post in the Roku Community!

        We apologized for the inconvenience this has caused and we appreciate the troubleshooting steps you've done so far. 

        For us to better understand the issue you are experiencing, can you please provide us with more detailed information about the issue you are experiencing? 

        With more detailed information, we will be able to assist you further.


        Best regards,
        Mary