Forum Discussion

Aendil's avatar
Aendil
Reel Rookie
2 years ago

Same a $30 on Roku Ultra on Roku store

So yesterday, I say on the tv a Roku add for $30 off of Roku Ultra. I chose the option to send it by an email.

I received the email. 

When I opened it to buy, it was not active and charged me a regular price of $99.

When announcing promotion, shouldn't you first make sure you have the stock? 

3 Replies

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    • Aendil's avatar
      Aendil
      Reel Rookie
      2 years ago

      Thanks, but there is no Account-Billing Support there.

      Only those:

      • Question about a charge
      • Question about a subscription
      • Change my email, password, PIN or payment method
      • A different account issue

      I'd personally say, don't worry about it. 

       
       
      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Aendil,

        Thanks for the post, and for letting us know about this.

        We'd like to take a closer look into it. Could you share with us the PM with the email received?

        Keep us posted,

        Thanks,

        Rey