Forum Discussion

Saghar's avatar
Saghar
Newbie
2 years ago

Rubico IRANhd channel not working

I have the same issue, Rubico Iranhd channel not working, I removed the channel and installed it again, but it hasn’t worked yet. 
RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi Saghar,

A warm welcome here in the Roku Community!

We'd like to investigate this issue further. May we know if you are getting any error codes or messages? When did the issue start?

We'll wait for your response.

Thanks,

John

Saghari's avatar
Saghari
Reel Rookie
2 years ago

Hi,

My Rubico doesn’t work, could you please help me fix my issue 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Saghari,

    Greetings from the Roku Community, and thanks for keeping us posted!

    We will be more than happy to assist you further with this issue that you had with the Rubico channel. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting check for updates.

    Let us know how it works, and we will continue to assist you further.

    Kind regards,                                                                                                                                      John

    • Saghari's avatar
      Saghari
      Reel Rookie
      2 years ago

       Hi John, 
      I updated it, but it doesn't work, could you please help me to fix it? I couldn't find any customer service contact to help me.

      Thanks,

      Saghar

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Saghari 

        Thanks for keeping us posted.

        We understand that the issue is persistent despite updating the IRANHD app on your Roku device. For the next step, we'd recommend following the troubleshooting step below:

        1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
        2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
        3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
        4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

        If the issue you are facing continues to persist even after performing the provided troubleshooting steps, you may want to reach out to the channel provider's support team directly. They will be able to provide you with a more specific and detailed solution to the issue you are experiencing. The reason for this is that most channels on the Roku platform are created and maintained by the channel providers themselves. Hence, if there is an issue with a particular channel, it is likely that the channel provider has more information about it and can provide a more effective solution. 

        Best wishes,
        Kash