Forum Discussion

LorenH's avatar
LorenH
Reel Rookie
3 years ago

Rokutv screen going black with sound

Ok, so I have a RokuTv and when I select certain movies or TV shows, the screen goes black but I can still hear the sound. I can then press the power button on the remote to turn it off and turn it b...
Bumpkin_37's avatar
Bumpkin_37
Reel Rookie
3 years ago

I have the same problem with those 2 channels and a few more it's always a guess if I can see my show completely nothing like paying for a channels you can't see and I had to do a full reformat thinking it help my problems as well nope 

  • LorenH's avatar
    LorenH
    Reel Rookie
    3 years ago

    So, I actually figured it out. I had to get a separate Roku for the rokutv. Now everything is working, just for some reason it was hit or miss with the internal Roku system on the roku tv. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    LorenH Bumpkin_37

    Thanks for the post.

    Community users that have reported this issue were able to resolve the issue by unplugging their TV for 10-15 minutes then plugging the TV back in. Have you tried this troubleshooting step?

    Please keep us posted what you find out and we will be able to assist you further.


    Thanks,
    Danny