Forum Discussion

bminhas's avatar
bminhas
Reel Rookie
6 months ago

RokuTV - Connecting.. This may take a minute

Hi. I just found this thread. I tried all the suggestions above but have the same connecting ... issue. 

Is there a number or email I can send my details to in order to have this resolved?

tv & player wifi

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    6 months ago

    Hi bminhas,

    Greetings from the Roku Community!

    We want to further investigate this issue that you had with the Roku TV since it will take time to connect to your Wi-Fi.

    Can you please provide the following information below?

    • What troubleshooting steps have you taken so far?
    • How many devices do you have connected to your network right now? (e.g. TV, mobile phone, laptops, computer)
    • Do you have cellular data so we can try connecting your device to your hotspot?

    We look forward to hearing from you soon.

    Thanks,
    John

    • bminhas's avatar
      bminhas
      Reel Rookie
      6 months ago

      Hi John. Thank you for the response. Before posting in this thread I did follow all of the suggested troubleshooting from this thread. None have worked. 

      I have about 4 devices connected to my network. The wireless internet modem is on the TV shelf right below the TV. 

      Yes, I can hotspot as well. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        6 months ago

        Hi bminhas,

        Thanks for keeping us posted!

        We'd love to assist you further with this issue that you had with the Roku TV.

        May we know if you have tried to check the internet connection status of your network on your devices? Strength could be a factor in why initiating a connection would take so long. To do so, kindly follow the steps below:

        1. Press the Home button on your Roku remote.
        2. Scroll up or down and select Settings.
        3. Select Network.
        4. Select About

        Performing these steps would also allow you to check other important information, such as Signal status and IP Address.

        Let us know what you find out; we'd be happy to continue assisting you with this.

        Regards,
        John