Forum Discussion
4 Replies
- makaiguyCommunity Streaming Expert
When seeking help it's always a good idea to report your Roku model, model number, and Roku software version as shown via Settings > System > About. Different models have different features and capabilities, and some things depend on the Roku version you are running. If we have this information to start with, you can get targeted suggestions more quickly.
Roku 10.5, currently rolling out, has added a new Power item in the Settings > System menu for some recent Roku models. In my estimation it is not well thought out. If you have this Power item, under "Auto power savings" see if deactivating "After 20 minutes of no interaction" fixes the problem.
- bjmyersReel Rookie
Didn't help. Everytine I turn on tv I have to reconnect to internet. Roku stick will not connect automatically when tv is turned on.
- RokuKariza-DRetired Moderator
Hi bjmyers
Thanks for reaching out here in the Community.
Could you tell us how are you powering your Roku stick? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.
Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.
Let us know how it goes!
All the best,
Kariza