Forum Discussion

Melanie2711's avatar
Melanie2711
Reel Rookie
2 years ago
Solved

Roku won't connect but everything else does

I was watching my show last night when my internet went out briefly as xfinity tends ro do.

Normally my roku will bounce right back and reconnect but it isn't working at all now.

I've gone through all of the trouble shooting steps (disconnected and reconnected router, roku, reset system, entered internet password multiple times (yes its correct), had xfinity run tests to ensure everything is good.

All my other devices are connected and working fine. 

I've even switched to my other roku and that didn't work either. 

Please help 

Thank you 

tv & player wifi
  • sadbob's avatar
    sadbob
    2 years ago

    I finally spoke to a knowledgeable person at t-mobile who said that the recent tower upgrade caused my modem to NOT recognize my Wifi name.  So, I went in and got a new modem and sim card and now all Roku devices are connected.  Phew!

     

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    What's the model number of your Roku device(s) that's displayed under Settings->System->About and do you get any error messages or codes when you try to connect to Wi-Fi by navigating to Settings->Network->Set up connection->Wireless?

    • sadbob's avatar
      sadbob
      Reel Rookie
      2 years ago

      I finally spoke to a knowledgeable person at t-mobile who said that the recent tower upgrade caused my modem to NOT recognize my Wifi name.  So, I went in and got a new modem and sim card and now all Roku devices are connected.  Phew!

       

    • Melanie2711's avatar
      Melanie2711
      Reel Rookie
      2 years ago

      The model is 3910RW 

      It says unable.to connect to wireless network and gives me steps to connect which I've done.

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Hi, Melanie2711 sadbob!

        Thank you for reporting this issue to us. No worries! We're here to find you the best resolution possible.

        In this instance, can we try to connect it to an alternative network connection to see if this will successfully connect? Perhaps a mobile hotspot would do. Also, whenever you're trying to set up a connection, does it scan available nearby networks? 

        We'll be looking forward to your response as we are more than eager to help you resolve this.

        Best regards,
        Carly