Forum Discussion

RWILLIS's avatar
RWILLIS
Newbie
4 months ago

ROKU won't connect, but all other channels work

I can select ROKU and it appears, but the remote will not move the cursor. Not left, right, up or down.  All other 'channels' work fine.  Amazon, YouTube, live channels, Netflix.  I am using a universal remote.  ROKU has been working fine for years.  All of a sudden, the remote will not function while at ROKU .  ROKU, on internet, shows that my subscriptions for Paramount+ and Peacock are paid.

remotes

1 Reply

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    4 months ago

    Hi, RWILLIS 

    Greetings, and welcome to the Roku Community.

    I appreciate you for sharing with us your concern regarding your Roku remote that is not responding, and I'm here to help.

    Let's perform a troubleshooting step to resolve the issue. Follow the steps below:

    Restart your Roku remote

    1. If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
    2. If your rechargeable voice remote does not have a pairing button, press and hold the Back     
       
           and Home for 20 seconds.

    Initiate Pairing Mode

    1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
    2. When your streaming device is powered on, it will automatically enter pairing mode 
    3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

    Additional Troubleshooting steps

    1. Change the batteries.

    For more information, you can visit this support article on How to fix your Roku voice remote that is not working

    I hope you find this information helpful and resolve the issue. Keep us posted!

    Thanks,
    The Roku Community Team.