Forum Discussion

Animallvr76's avatar
4 years ago

Roku won’t recognize any emails that I know are valid to activate

Roku 4k express won’t recognize any of my emails so I can finish the set up process. Can anyone help me get past this please?

never seen a company that you cannot call and talk to about these issues. Apparently they don’t stand behind their products 

11 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    You have to use the email address associated with your Roku user account. It's another way to try and protect against scammers. 

    • MsDee72's avatar
      MsDee72
      Newbie

      I'm currently having this issue and cant access my account to finish setting up my new tv. I've emailed customer service more than 24 hours ago and haven't heard back from them, 'm tempted to take the tv back

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator

        Hey MsDee72

        We sincerely apologize for the inconvenience this has caused.

        Since you were in recent contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing. They would best be able to assist you moving forward.

        Thank you for your patience and understanding.


        All the best,
        Kariza

    • atc98092's avatar
      atc98092
      Community Streaming Expert

      Patriciafrasier wrote:

      So how do I setup a use roku that I brought  ok


      Can you tell us what model Roku you have? Depending on how old it is, it might not be usable. It might not work on many of the latest channels. Also, older Roku devices were set up one way, while newer devices use a different method.

      But since yours is used, you start the same way. The device has to be hard reset and set up as if it were a new device. There's a small hole somewhere on the back of the device that has a recessed button. With the Roku powered on, you have to press and hold that button for a minimum of 30 seconds, not one second less. Then the Roku will reboot and you will be on the setup screen.