Forum Discussion
11 Replies
- atc98092Community Streaming Expert
You have to use the email address associated with your Roku user account. It's another way to try and protect against scammers.
- MsDee72Newbie
I'm currently having this issue and cant access my account to finish setting up my new tv. I've emailed customer service more than 24 hours ago and haven't heard back from them, 'm tempted to take the tv back
- RokuKariza-DRetired Moderator
Hey MsDee72
We sincerely apologize for the inconvenience this has caused.
Since you were in recent contact with our Support team, we would recommend continuing to work with them to resolve the issue you are experiencing. They would best be able to assist you moving forward.
Thank you for your patience and understanding.
All the best,
Kariza
So how do I setup a use roku that I brought ok
- atc98092Community Streaming Expert
Patriciafrasier wrote:So how do I setup a use roku that I brought ok
Can you tell us what model Roku you have? Depending on how old it is, it might not be usable. It might not work on many of the latest channels. Also, older Roku devices were set up one way, while newer devices use a different method.
But since yours is used, you start the same way. The device has to be hard reset and set up as if it were a new device. There's a small hole somewhere on the back of the device that has a recessed button. With the Roku powered on, you have to press and hold that button for a minimum of 30 seconds, not one second less. Then the Roku will reboot and you will be on the setup screen.