Roku won’t connect to wifi anymore
How do you contact technical support? I have looked all over this site and cannot find ANYONE that will help. I've got the same problem with Roku disconnecting from the network and my wifi.
Forum Discussion
Reconnected with my hotspot. It’s showing wireless channel 6. So I guess that is using 2.4ghz
my router is about 30 feet away but, almost line of site.
Ok, so you are narrowing down issue. Since you are able to connect to 2.4ghz on hotspot, but unable to on the network (router), either the 2.4ghz band is disabled (not enabled or broadcasting) or possibly needs to have it's "Mode" configured to use "b/g/n".
With Spectrum, though, it is likely the 2.4ghz has been disabled though in the firmware. (Usually needs a call to Spectrum to enable).
The above also tells you the 2.4 ghz receiver/antenna is working on the Roku device.
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If you change your hotspot to use the 5ghz band and can get the Roku device to connect again, then that will verify your 5ghz receiver/antenna is also working.
AvsGunner, appreciate your effort today and last night. I contacted Spectrum, they reset router to automatically accept 2.4 and 5 ghz. And I had a password issue. All is well now and hopefully it will stay that way.
teddyfroop wrote:I do find it a bit odd you don't have some control over the router but some ISP's don't do that I guess.
Comcast is that way. They grant some control (SSID name, radio on/off) but the mode and channel settings are blocked off from customer access.
And it was great work getting it back online. Really annoying when someone changes settings on you without letting you know.
Nice job troubleshooting.......
If nothing you can control has changed - suspect what you can't control.
I do find it a bit odd you don't have some control over the router but some ISP's don't do that I guess.
