Hey Connerjflynn
Thanks for bringing this to our attention.
Could you provide us the following information:
-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet Service Provider
-Router make and model
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
All the best,
Kariza
Yeah I gave roku every bit of the info they asked you for THEN they wanted me to register my roku which I know I did when it was new but suddenly they have no record of it. So roku isn't going to do anything to help. I reset my router and my toku every possible way then when that didn't work I went and got a new router and that didn't work either. Rku is not interested in helping in this situation because Iam sure it is a hardware malfunction.
